Privacy Policy
Last updated: Jan 2025. This Policy explains what data we collect, why we collect it, and how we protect it.
1) Data We Collect
We collect minimal data required to operate the service.
- Account data: email, user ID, plan status.
- Usage data: feature usage, logs, and diagnostics.
- Device data: browser, OS, and basic device identifiers.
2) How We Use Data
We use data to deliver the service, secure it, and improve performance.
- Provide access and manage subscriptions.
- Monitor stability, abuse, and fraud.
- Improve quality, UX, and analytics accuracy.
3) Payments
Payments are processed by trusted providers. We store transaction status and plan duration, not full payment details.
4) Sharing
We do not sell your data. We share data only with service providers required to operate the platform, or when legally required.
5) Security
We apply reasonable technical and organizational measures to protect data, including access controls and encryption in transit.
6) Retention
We keep data for as long as needed to provide the service, comply with legal obligations, and resolve disputes.
7) Cookies and Storage
We use cookies and local storage for login sessions, preferences, and performance metrics. You can clear them in your browser settings.
8) Your Choices
You can request access, correction, or deletion of your data where applicable. Contact us for assistance.
9) Contact
For privacy questions, email support@vergenceai.org.